BUILT FOR · NEW CONSTRUCTION

Builder relationships. Manual J. Long-cycle work.

New construction runs on a different clock, bid-to-install cycles of months, builder relationships that take years to build, and detail-heavy conversations that drop the ball if your CSR is distracted. Capacity handles the inbound bid requests, the Manual J callbacks, the permit inspection scheduling, without pulling your people off the site.

What this vertical looks like

→Builder / GC / developer is the customer, not the eventual homeowner
→Long cycle from bid to install, 90-180 days is common
→Design-phase conversations are technical: load calculations, equipment selection, duct design
→Single project can be $50K-$500K+ in equipment + labor, callback delays lose the whole project

What hurts most

,Bid requests that require Manual J callbacks getting stuck behind emergency dispatch calls
,Permit inspection scheduling that requires very specific timing
,Warranty registration at install completion that keeps getting deferred
,Builder switching to a competitor because your callback was too slow
,Homeowner-buyer handoff at occupancy, maintenance plan conversations that should start immediately

How Capacity handles it

INTAKE

Trained on this vertical's call patterns

Capacity learns your specific call mix, the ratio of emergency to routine, the typical customer questions, the triage logic you use today.

ROUTING

Different customers, different workflows

Property manager vs tenant, builder vs homeowner, Capacity routes based on caller identity and conversation context, not a single flat script.

RECORDS

Every call logged. Every detail captured.

Full transcript, structured fields, timestamp, into your FSM or your email. Property managers and builders expect this; residential doesn't care until they do.

12-HOUR PROTOTYPE · NO CARD

Hear it on your actual calls.

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