CAPABILITY 04 · OF 06

Same AI. Phone, text, web chat.

Half your customers would rather text than call. Your CSR can't handle both at once. Capacity is a channel, not a script, it's the same AI qualifying, booking, and triaging across phone, SMS, and web chat, with shared context across all three.

SMS CONVERSATION · LIVE ● BOOKING

CUSAC making a clicking sound, still cooling though. Do I need someone out?

AIClicking can be a few things, worth checking. Is it coming from the outdoor unit or the indoor one?

CUSOutdoor. Every minute or so.

AILikely a relay or contactor. Not an emergency but worth getting eyes on before it fails. We can do tomorrow 10-12 or Thursday 2-4?

60s

Missed-call text-back window

~35%

Text-to-booking conversion

Channels unified

Why this matters for HVAC

→Evening emergencies skew phone. Daytime inquiries skew text.
→Property managers prefer text because they need a written paper trail
→Younger homeowners (sub-40) book almost exclusively via text or chat
→A missed-call text-back inside 60 seconds recovers ~40% of missed calls

Text message capabilities

→Natural conversation, not "press 1 for repair, press 2 for installation"
→Same qualification logic as phone, service type, system age, urgency
→Handles photo attachments (homeowner sends a picture of the unit)
→Books appointments, confirms, reminds, all via text
→Handles "please stop texting" and honors opt-out permanently

Web chat capabilities

→Installs on your website in one line of HTML
→Matches your site's typography and brand color
→Hands off to human if conversation exceeds capability (configurable thresholds)
→Captures leads even when the visitor bounces, with a brief pre-exit prompt

12-HOUR PROTOTYPE · NO CARD

Hear it on your actual calls.

Tell us about your shop. We build the prototype in 12 hours, trained on your business, in your voice.

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