THE PROCESS

From first contact to live answering, 12 hours.

Capacity isn’t a SaaS signup where you configure your own AI. Each prototype is built by hand on a small team, trained on your shop, and handed back for you to call and break. No card until you decide to go live.

STEP 01 · 3 MINUTES

You tell us the shop

Website URL, rough scale (solo / 3-7 / 8-15 / 16+), and the operational struggle hurting most right now. That's it, four fields, three minutes. We pull the rest from your website, your Google Business Profile, and what's publicly visible about your service area.

WE DON'T ASK FOR: card, contract signature, number of employees, HIPAA-level data, or your business-critical secrets.

WHAT WE LEARN FROM THE FORM
  • Which trade vocabulary your AI should use (residential vs commercial vs multi-family)
  • Which emergency thresholds to weight (cold climate shops weight no-heat; sunbelt shops weight no-cool)
  • Typical pricing ranges to discuss naturally without over-promising
  • Your service area polygon for validation

STEP 02 · 12 HOURS

We build the prototype

A small team works through your business. Your existing call scripts (if you have them), the real trade terminology your techs use, R-454B handling if you install it, the emergency triage logic your dispatcher runs today.

You get a dedicated phone number. When you call it, you're talking to a working version of Capacity trained on your shop.

WHAT THE PROTOTYPE INCLUDES
  • Trade-native voice (no "press 1 for repair")
  • Emergency routing to a number you specify
  • Google Calendar booking live by default
  • SMS text-back on the same number
  • Full call summary emailed to you

STEP 03 · 1 HOUR OF YOUR TIME

You test it yourself

Call the prototype. Try to break it. Pretend you're a panicked homeowner at 11pm with no heat. Pretend you're price-shopping a replacement. Pretend you barely speak English. Pretend you want to complain about a past job.

This is the step most "AI demos" skip, they show you a scripted video. We hand you a phone number because the only honest test is you trying to break it.

SCENARIOS TO TRY
  • Real emergency: "My furnace died, it's 20 outside, kids home"
  • Price shopper: "How much for a new AC unit, ballpark?"
  • Technical question: "Do I have to replace my R-410A system?"
  • Out of area: caller from a ZIP you don't service
  • Angry callback: "Your tech didn't fix my problem last week"

STEP 04 · YOUR CALL

You flip the number, or you walk.

If the prototype works and you want to go live, we forward your inbound line to Capacity. You choose: full-time coverage, after-hours only, or overflow (your CSR answers when they can; Capacity handles the rest).

If it doesn't work or you change your mind, no harm done. You didn't pay anything, and you got to see a working AI trained on your shop, which is a useful reference point regardless.

GOING LIVE IS TECHNICAL

Forwarding a phone number to an AI involves your phone carrier. We handle the technical side. On a typical setup it's a 30-minute phone call with you and your carrier's support line. Sometimes longer if your FSM integration is custom. Nothing is scary; your number is never at risk.

START AT STEP 01

Three minutes. Four fields.

Tell us about your shop. You'll hear the prototype work within 12 hours.

Book free prototype