Capacity is built by a handful of people who’ve spent too much time inside field-service operations to believe that another “AI receptionist” was what HVAC contractors actually needed. What they needed was someone who would read the room, understand seasonality, understand trade terminology, understand why a missed call in July is worth five missed calls in April.
Most AI voice products are SaaS. You sign up, configure scripts, hope it works. That model works for companies that already know what they want, but most HVAC shop owners don’t have an afternoon to learn a flow-builder, and shouldn’t have to.
We build the prototype manually because the value is in the calibration, not the technology. The technology exists. The calibration, knowing which R-454B answer reassures a homeowner vs. scares them, knowing how to gracefully fail an out-of-service-area call, knowing when to transfer vs. when to book, that’s the part that needs human thinking.
We cap new prototypes at a few per day. It means we can't scale the way a SaaS company scales, but it also means when you call, a human answers, and they remember your shop.
Built on Cloudflare. The parts you don’t see, the APIs, the integrations, the uptime, are the parts that matter when your phone is ringing at 11pm.
Capacity handles most of your calls. Not all of them. The last 5 to 10% need a human, and we route them to one without pretending otherwise.
The fastest way to understand Capacity is to call a prototype trained on your own shop.
Book free prototype→