BUILT FOR · MULTI-FAMILY

Apartment buildings and HOAs. Contract-driven. High concurrency.

Multi-family properties are a different customer entirely, the property manager is your buyer, not the tenant. Capacity understands the split: tenant calls for service get triaged and booked, manager calls for contract matters get routed to you.

What this vertical looks like

→Property managers make contracts; tenants experience the service
→Complete paper trail expected, every interaction logged, timestamped, auditable
→Concurrent capacity critical, a boiler failure in a 60-unit building means 60 simultaneous complaints
→Service level agreements with contractual response-time obligations

What hurts most

,Tenant calls stack up during building-wide system failures
,Property managers expect email + SMS confirmation of every dispatch
,Difficult access coordination, common-area keys, security codes, superintendent availability
,Contract renewal negotiations that require different conversation than service calls
,Invoice disputes with management companies that stall payment

How Capacity handles it

INTAKE

Trained on this vertical's call patterns

Capacity learns your specific call mix, the ratio of emergency to routine, the typical customer questions, the triage logic you use today.

ROUTING

Different customers, different workflows

Property manager vs tenant, builder vs homeowner, Capacity routes based on caller identity and conversation context, not a single flat script.

RECORDS

Every call logged. Every detail captured.

Full transcript, structured fields, timestamp, into your FSM or your email. Property managers and builders expect this; residential doesn't care until they do.

12-HOUR PROTOTYPE · NO CARD

Hear it on your actual calls.

Tell us about your shop. We build the prototype in 12 hours, trained on your business, in your voice.

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