BUILT FOR · LIGHT COMMERCIAL

Restaurants, retail, offices. Higher ticket. Higher stakes.

When a restaurant's RTU fails on a Friday night, they call five companies. Whoever answers first gets the call, and the five-year service relationship that follows. Capacity answers first, every time.

What this vertical looks like

→Commercial buyers expect professional communication from call one
→Average ticket: service $400-800, install $15K-$60K, annual maintenance contracts $3K-$12K
→Recurring revenue is the prize, one-off service calls are lead-gen for contracts
→Property managers often make the call, not the end user, different conversation

What hurts most

,Commercial calls often come during business hours when your CSR is swamped by residential
,Contract renewal windows that quietly pass without outreach
,After-hours emergency calls from businesses that can't wait for morning
,Complex scheduling around tenant occupancy and building access
,Property managers who need a paper trail for every conversation

How Capacity handles it

INTAKE

Trained on this vertical's call patterns

Capacity learns your specific call mix, the ratio of emergency to routine, the typical customer questions, the triage logic you use today.

ROUTING

Different customers, different workflows

Property manager vs tenant, builder vs homeowner, Capacity routes based on caller identity and conversation context, not a single flat script.

RECORDS

Every call logged. Every detail captured.

Full transcript, structured fields, timestamp, into your FSM or your email. Property managers and builders expect this; residential doesn't care until they do.

12-HOUR PROTOTYPE · NO CARD

Hear it on your actual calls.

Tell us about your shop. We build the prototype in 12 hours, trained on your business, in your voice.

Book free prototype→