CAPABILITY 03 · OF 06

Book into your schedule, not a voicemail.

A booking that goes into an inbox is not a booking. Capacity writes appointments directly to your dispatch board, ServiceTitan, Housecall Pro, Jobber, or Google Calendar, during the call. The appointment is on the schedule before the caller hangs up.

DISPATCH BOARD · TODAY ● BOOKING

TECH 1 · 10:00-12:00 · No-coolEN ROUTE

TECH 2 · 13:00-15:00 · PM visitSCHEDULED

TECH 1 · 15:00-17:00 · Replacement est.BOOKING

TECH 3 · 16:00-18:00 · AvailableOPEN

FSM targetServiceTitan

Write latency2.1s

< 3s

Calendar write latency

Supported FSMs

Real-time

Double-book prevention

Real-time availability check

→Reads your actual dispatch board, not a cached copy
→Respects tech skill routing, A2L-certified techs go to R-454B jobs
→Accounts for drive time between back-to-back appointments
→Knows which techs are on-call vs off tonight
→Knows when your board is oversold and offers next-available instead

Time window selection

→Offers the two-hour arrival windows your dispatcher would offer
→Handles "I prefer morning" / "I need to be home by 3pm" naturally
→Confirms arrival window with caller before writing to the board
→Sends automatic reminder the day before, and again the morning of

Direct FSM integration

→Writes to ServiceTitan via their API, not copy-paste from a notes field
→Writes to Housecall Pro, Jobber, FieldEdge via their respective integrations
→Falls back cleanly to Google Calendar if you don't run an FSM yet
→No "also check your email for details", the full context is in the work order

12-HOUR PROTOTYPE · NO CARD

Hear it on your actual calls.

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