CAPABILITY 01 · OF 06

Answer every call. Triage every emergency.

The AI picks up in two rings, identifies no-heat / no-cool / water-leak emergencies in the first sentence, and routes accordingly. Your CSR wasn't going to answer the 11pm furnace call anyway. Capacity will.

CALL INTAKE · LIVE ● TRIAGING

AIThanks for calling. What's going on today?

CUSFurnace just stopped. House is getting cold fast.

AII'll get a tech out right away. Before I do, is the unit making any unusual sounds, or is there any smell of gas?

CUSNo gas smell. It's just quiet.

AIGood. What's your address?

ClassificationNo-heat emergency

Dispatch routeOn-call tech

ETA to caller45 min

< 2s

Call answer target

Unlimited

Concurrent calls

Peak-week miss rate

What it does on a normal call

→Answers in under 2 seconds, every time
→Identifies caller by phone number against your existing customer list
→Asks structured qualifying questions: service type, system type, system age, urgency level
→Validates service area against your ZIP code list before booking
→Collects full address, call-back number, and access notes
→Books into your calendar during the call, not "we'll get back to you"
→Sends you a structured summary the moment the call ends

What it does on an emergency

→Emergency keywords ("no heat," "no cool," "water leak," "smoke," "gas") trigger escalation flow
→Asks safety-first questions first (is the gas off? is the water shut off?)
→Routes to your on-call tech via call transfer, SMS alert, or dispatch API
→Captures the situation with enough detail for the tech to arrive prepared
→Logs the triage decision for your compliance and quality records

What it does during a peak-week surge

→Concurrent handling, 40 calls at once is the same architecture as 4
→No hold queue. No busy signal. No voicemail.
→Existing staff sees only the calls that require human judgment
→You get a daily summary of volume, miss rate (zero), and booked jobs

12-HOUR PROTOTYPE · NO CARD

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